GRAPHIC DESIGN & TURNAROUND INFORMATION
For best printing results, provided files should be designed at 300dpi resolution. Files should be print ready in your ordered size with .125 bleed space. Bleed space prevents graphics or text from being cut off during the cutting process.
If your order has a deadline, you must contact us to confirm we can meet your requested time frame before placing your order. A Rush Fee will apply when requested service(s) are outside our standard turnaround time or depending on volume. The Rush Fee is $25 or 25% of the order, whichever is greater.
Turnaround times may vary depending on our workload volume. Turnaround time for printing orders without graphic design is 2-4 business days after your order is placed and print ready files are submitted. Turnaround time for printing orders with graphic design is 4-7 business days after your order is placed and a Design Form is submitted. For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products. Next day printing services are available for business cards and flyer orders.
PAYMENT & SHIPPING INFORMATION
All graphic design orders are final. For printing orders, all sales are final once your order is sent to press. For shipped orders, if an item is missing from your package, you must contact us via email at firstname.lastname@example.org within 48 hours of receiving your package to request a refund.
For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products. Please check that your shipping address is entered accurately before submitting your order. We are not liable for incorrectly entered addresses. In most cases when an address has been entered incorrectly, the package is returned to us. Upon payment being remitted for an second shipment and your address being confirmed, your order will be reshipped. We are not responsible for lost, stolen, or damaged packages. If you believe that your item has been lost, stolen, or if it is damaged, you can file an insurance claim by clicking here: https://www.usps.com/help/claims.htm
We generally ship through USPS. Tracking numbers are provided at the time of shipment and emailed to you.