FAQs

FAQs

GRAPHIC DESIGN & TURNAROUND INFORMATION

For best printing results, provided files should be designed at 300dpi resolution. Files should be print ready in your ordered size with .125 bleed space. Bleed space prevents graphics or text from being cut off during the cutting process.

If your order has a deadline, you must contact us to confirm we can meet your requested time frame before placing your order.  A Rush Fee will apply when requested service(s) are outside our standard turnaround time or depending on volume.  The Rush Fee is $25 or 25% of the order, whichever is greater.

Turnaround times may vary depending on our workload volume. Turnaround time for printing orders without graphic design is 2-4 business days after your order is placed and print ready files are submitted. Turnaround time for printing orders with graphic design is 4-7 business days after your order is placed and a Design Form is submitted. For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products.  Next day printing services are available for business cards and flyer orders.

PAYMENT & SHIPPING INFORMATION

All graphic design orders are final. For printing orders, all sales are final once your order is sent to press. For shipped orders, if an item is missing from your package, you must contact us via email at info@printingmadeasy.com within 48 hours of receiving your package to request a refund.

For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products.  Please check that your shipping address is entered accurately before submitting your order. We are not liable for incorrectly entered addresses. In most cases when an address has been entered incorrectly, the package is returned to us. Upon payment being remitted for an second shipment and your address being confirmed, your order will be reshipped. We are not responsible for lost, stolen, or damaged packages. If you believe that your item has been lost, stolen, or if it is damaged, you can file an insurance claim by clicking here: https://www.usps.com/help/claims.htm

We generally ship through USPS. Tracking numbers are provided at the time of shipment and emailed to you.

TERMS & CONDITIONS

Payments

All payments must be received prior to order starting.

Deadlines

If your order has a deadline, you must contact us to confirm we can meet your requested time frame before placing your order.  A Rush Fee will apply when requested service(s) are outside our standard turnaround time or depending on volume.  The Rush Fee is $25 or 25% of the order, whichever is greater.

Turnaround Times

Turnaround times may vary depending on our workload volume. Turnaround time for printing orders without graphic design is 2-4 business days after your order is placed and print ready files are submitted. Turnaround time for printing orders with graphic design is 4-7 business days after your order is placed and a Design Form is submitted. For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products.  Next day printing services are available for business cards and flyer orders.

Graphic Design         

Digital proofs will be emailed to you within 2-3 business days from the date your order was placed and a Design Form being completed and submitted to us. Each graphic design order comes with free 3 revisions. After 3 revisions the cost for graphic design is $35/hour. All delivered graphic design orders will be automatically closed after 72 business hours if no revisions are received. Once you approve your digital proof(s), no changes can be made without an additional graphic design fee.

Proofs

On all approved proof(s), proof(s) are final. Printing Made Easy is not responsible for reprints.

File Errors

If we detect errors in your provided files, we will contact you via email. For detected file errors there are 2 options: There are two options: (a) Resubmit new corrected files to us (b) Request a quote for Printing Made Easy to correct files. The latter option will require an additional fee before the order could proceed.

Consultations

Consultations via appointment are subject to a non refundable $75 deposit.  Should the order be placed, the deposit fee will be deducted from the order total. Consultations are nonrefundable and the adjacent order total must be greater than or equivalent to the deposit amount.

Past Due Balances                                                                                                 

Should any printed product, graphic design or marketing service order have an past due balance 10 days past it’s due date or original order date; Printing Made Easy will assess a $50 fee. This fee must be paid prior to pick up, shipment or graphic design being sent. For past due graphic design balances, Printing Made Easy does not consent to the usage of our intellectual property for personal nor commercial use and reserves the right to seek legal damages should this infringement take place.

Refunds and Cancellations

All graphic design orders are final. For printing orders, all sales are final once your order is sent to press. For shipped orders, if an item is missing from your package, you must contact us via email at info@printingmadeasy.com within 48 hours of receiving your package to request a refund.  All orders left unclaimed after 30 days will be discarded without penalty to Printing Made Easy.

Shipping Policy

For shipped orders, please allow 5-7 business days after your order is sent to press or approving your proof(s) to receive your products.  Please check that your shipping address is entered accurately before submitting your order. We are not liable for incorrectly entered addresses. In most cases when an address has been entered incorrectly, the package is returned to us. Upon payment being remitted for an second shipment and your address being confirmed, your order will be reshipped. We are not responsible for lost, stolen, or damaged packages. If you believe that your item has been lost, stolen, or if it is damaged, you can file an insurance claim by clicking here: https://www.usps.com/help/claims.htm

Waiver

Printing Made Easy may agree with respect to any specific transaction, either expressly or by implication, to implement new policies and waive or change one or more of these terms and conditions but such agreement shall in no way release the customer from the other terms, conditions, obligations or requirements set out herein.

Refusal of Service

We reserve the right to refuse any order at our own discretion (e.g., due to inappropriate or distasteful subject matter.) By remitting payment or requesting a quote, you are acknowledging agreement to all the aforementioned terms.

PRIVACY POLICY

Please read the following privacy policy carefully. When you use our website you acknowledge that you have read, understood, and agree to be bound by this privacy policy. This privacy policy will apply to the website that you are visiting, www.printingmadeasy.com (the “website”), which is owned by Printing Made Easy (the “company”).

Company and its subsidiary companies respect the privacy rights of our online visitors and recognize the importance of protecting the information collected from you. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide online.  Please note that this policy applies only to sites maintained by Company and its subsidiaries, and not to websites maintained by other companies or organizations to which we link.